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ManS for Monitoring
Set of services for administration, prevention and resolution of malfunctions and/or issues related to the Customer’s Zabbix monitoring system. In detail, the Service includes:
- Service Desk
- Incident management
- Change management
- Reporting
- Update
Overview
What the service includes:
- Monitoring system malfunction management
- Stop/Start/Restart the Server, Proxy and Agent components.
- Opening and managing Incident tickets to the Vendor
- Quarterly performance analysis
- Production of reports on the status of the Service
- Quarterly minor release update for Zabbix Server, Zabbix Frontend, Zabbix Standard Template components
- Quarterly minor release update for Zabbix Proxy and Agent components
