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Success story
Carraro: Protecting and Managing IT with IBM & deda tech.
deda tech has been recognized as the ideal partner to support Carraro’s growth, fully meeting the company’s expectations.
As a key partner to the leading manufacturers of agricultural and earthmoving machinery, Carraro is an international group with extensive experience in mechanical engineering and ranks among the world’s leading manufacturers of gears and transmission systems.
Technology, innovation, and people are the pillars that guide the company’s operations, enabling it to achieve its goal: to offer increasingly advanced and competitive technological solutions to improve the operations of those who use construction, agricultural, and earthmoving machinery.
Turnover 2021
640 mln
Employees 2021
3.580
Establishments
7
Evolution
Provision of IBM hardware and software technologies.
SAP environment system and application support project.
Activation of ManS for SAP management services and renewal of storage & systems infrastructure.
Infrastructure renewal and upgrade activities.
SCENARIO
Carraro needed to be accompanied in the in-house integration of the SAP application.For 90 years, Carraro has been committed to supporting and enhancing the work of those who operate professional machinery in agriculture and earthmoving. A long history guided by core values that have led the company to the growth and success that define it today.
There are 5 values that define their business:
- We are Responsible, ensuring respect for people and quality at all levels;
- We create Value, in every action: from component purchase to design to service;
- We develop Talents by investing in people’s growth;
- We stimulate Innovation, a process of continuous renewal with a long-term vision;
- We work Together, to strengthen partnerships based on trust and mutual respect.
Companies with a significant international presence, such as Carraro—which operates on every continent with facilities in Italy, Argentina, India, and China—select their partners very carefully.
This selection process enables the company to guarantee the quality and value that customers demand, allowing it to rank among the world’s leading manufacturers of construction, agricultural, and earthmoving machinery.
Furthermore, building strong, long-term partnerships allows the company to develop synergies that strengthen both its own competitive position in the market and that of the customers who choose it.
deda tech has been recognized as the ideal partner to support Carraro’s growth, fully meeting the company’s expectations.
For more than 20 years, Carraro has relied on these partners to invest in its infrastructure, protect its data, and manage its SAP environment—the market leader in ERP solutions for administration, finance, and control.
Driven by a desire to improve and meet market demands, Carraro needed guidance on integrating the SAP application into its operations while ensuring the security of its data.
Together with IBM, Carraro had implemented the SAP application project, choosing deda tech as the project’s technology and systems partner, ensuring experience, expertise, and up-to-date technologies in line with market needs.
The report was further enhanced by the new collaboration with Derga, a group company and a top SAP partner, which ensured higher service quality and a direct, privileged dialogue with the application partner—a factor that is often crucial for reducing the time required for any intervention.
Proposal and solution
IBM implemented the application design, while deda tech provided pre- and post-migration support to the SAP environment.
Over time, deda tech has shown customers the potential of its services and the expertise of its technicians, accompanying Carraro in making strategic and technological choices for its business. The relationship of trust created has enabled them to build customer loyalty and become the supplier of choice for the enterprise environment (main frame and storage). Specifically, deda tech configured the dual environment in high availability configuration, storage virtualization and backup environment, protecting business productivity from unexpected downtime. With the advent of the SAP project, IBM implemented the application design, while deda tech provided pre- and post-migration support to the SAP environment as a technology and systems partner.
Subsequently, the ManS for SAP management service was integrated: Carraro thus entrusted deda tech with the systematic management of the database and SAP instances, the required system support, along with all monitoring and update activities. The Client has retained some autonomy in its IT environment, but has outsourced to certified technical staff those specific activities related to database or storage that do not affect the application part. For the management of the Carraro infrastructure, Carraro boasts of a direct relationship with specialized technicians who, when necessary, with defined timeframes and quantities, respond to the Customer’s needs, study the best solution and implement it.
The success of the SAP project has fueled the relationship between the partners, convincing Carraro of their choice and maintaining the use of the implemented services in their environments. deda tech and IBM together defined the most suitable technology and strategy for the Client, following its needs and market demands to make it competitive and up-to-date. Two were the winning elements:
- The specific expertise, demonstrated by technicians over the years;
- The synergy of the deda tech & IBM relationship combined with the quality of the services offered.
With its expertise and experience, deda tech has proven to be the partner we were looking for, building a relationship based on support, trust, and respect that continues to define our partnership today.
A partnership is truly tested in difficult times and emergency situations, and deda tech has always responded with the utmost support.
IT Infrastructure Manager - Carraro
Achievements
The solution allowed Carraro to avoid oversizing the infrastructure.The close collaboration between deda tech and IBM as technology partners on this project has ensured quality and efficiency for Carraro, as the company has entrusted its infrastructure to competent, certified, and continuously trained staff who address the client’s requests and needs. In fact, thanks to extensive fine-tuning of its processes, deda tech is able to deliver effective services that are immediately ready for deployment, much to the satisfaction of its customers. Furthermore, Carraro has access to cutting-edge technologies that are fully managed and monitored by deda tech’s technicians, with 24/7 support.
The solution enabled Carraro to avoid oversizing its infrastructure, minimize unnecessary investments, and save money while investing—because purchasing a service as an operating expense allows the company to optimize costs and stay within its budget, while still relying on SAP-certified personnel.
Carraro has achieved its goals:
- Safeguard your data with secure, up-to-date infrastructure signed by IBM;
- Integrate the SAP environment into your strategic business;
- Avoiding oversizing of infrastructure;
- Outsource SAP platform management and some specific system activities to certified and qualified personnel;
- Continuing to build a lasting and successful relationship with trusted partners that in the long run allows operations to be much lighter allowing for acceleration on the roadmap.
Similarly, Carraro has been able to focus its employees on strategic activities that create value for the company, entrusting technical and operational tasks to partners and minimizing operational risk.
Sharing responsibilities is a key factor in ensuring business continuity and delegating complex tasks that require specific expertise, experience, and personnel who are constantly up to date.
Deda Tech’s availability, guaranteed by 24/7 technical support, enables Carraro to protect its operations from events that could compromise business continuity; Furthermore, the close collaboration that deda tech maintains with its partners ensures that the customer receives integrated application and system management, with an SAP environment that is consistently optimized in terms of performance and functionality.
At Carraro,technological innovation is one of our most highly valued principles; for this reason, the partners who support the company’s growth must be able to align with Carraro’s ethos and meet its needs, providing services that meet the required standards of quality, experience, and expertise. deda tech has distinguished itself in this regard, building a lasting relationship based on trust and mutual respect.
